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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan team outcomes
   • Identify common objectives of workplace team, responsibilities and required outcome(s)
   • Use performance plans to establish expected outcomes, goals, and behaviours for individual team members in accordance with team objective and relevant policies
   • Select appropriate strategies to ensure team members are accountable for their roles and responsibilities
   • Plan for contingencies that could impact the team
2. Support team
   • Provide coaching to staff to enhance workplace culture
   • Support individuals according to organisational requirements to work towards common team goals
   • Facilitate team to identify, brainstorm, report and resolve task related issues and inefficiencies
   • Use problem solving skills to deal with any team, task or individual challenges
3. Coordinate team and individuals
   • Communicate common team objectives and responsibilities to team members
   • Allocate tasks to team members based on staff expertise or development potential and provide appropriate instructions
   • Facilitate open and respectful communication and collaboration between team members, considering the needs of those from diverse backgrounds
   • Identify opportunities for cross collaboration amongst external and internal teams and individuals
   • Provide coaching to staff to enhance workplace culture
   • Support individuals according to organisational requirements to work towards common team goals
   • Facilitate team to identify, brainstorm, report and resolve task related issues and inefficiencies
   • Use problem solving skills to deal with any team, task or individual challenges
4. Monitor team performance
   • Measure team member performance against agreed work plans
   • Provide timely and constructive performance feedback to team members according to expected organisational standards
   • Identify specific learning and development opportunities to improve team and individual performance and behaviours
   • Implement action plans to address individual and team training needs

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including on at least one occasion, evidence of the ability to:

assign tasks to team members with appropriate instruction and considering any required contingencies

provide feedback and assistance to team members

collate feedback on individual and team performance

identify and implement development opportunities for others

manage conflicts and challenges according to organisational requirements.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

organisational requirements relevant to workplace teams:

workplace policies

codes of conduct

organisational reputation and culture

legislative requirements relevant to the workplace

facilitation techniques to encourage team cohesion and effectiveness

mentoring and coaching techniques to support team members

strategies for conflict resolution and negotiation

different methods and styles of communication

key principles of cross-cultural communication and communication with individuals with special needs or disabilities

professional behaviours to role model as a leader

typical workplace contingencies that can impact teams:

unplanned leave or absence of workers

re-allocation of work tasks

succession planning for important team roles

teamwork challenges relevant to performance evidence:

difficulties performing tasks

conflicts with clients or team members

potential risks or safety hazards

unethical or inappropriate behaviour.

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